Legal Notice
REFUND & CANCELLATION POLICY
Effective Date: 9 September 2026
1. B2B INTERNATIONAL TRADE
Dariyapar facilitates B2B international transactions involving procurement, manufacturing, consolidation, export documentation and international logistics.
Accordingly, orders are generally not subject to unrestricted retail-style cancellation or return rights, except where mandatory law provides otherwise.
2. BEFORE PI ACCEPTANCE
An Order Request may generally be withdrawn before the final PI or binding transaction is accepted, unless costs were specifically authorized by the Buyer.
3. AFTER PI ACCEPTANCE BUT BEFORE PAYMENT
Cancellation may require written approval where procurement or other commitments have already been made.
4. AFTER ADVANCE PAYMENT
Once advance payment has been received and procurement/production has commenced, cancellation is not automatic.
The Seller/Exporter may deduct reasonable documented or contractually agreed costs including:
procurement;
production;
packaging;
printing;
private labelling;
inspection;
bank charges;
freight cancellation;
currency losses;
supplier cancellation charges;
documentation costs.
5. AFTER SHIPMENT
Orders generally cannot be cancelled after shipment.
Any issue shall instead be handled as an appropriate cargo, quality, insurance, carrier or contractual claim.
6. CUSTOM PRODUCTS
Private-label, customized, manufactured-to-order, specially packed or Buyer-specific Products may be non-cancellable once production or customization has begun.
7. PERISHABLE PRODUCTS
Fresh produce and other perishable Products may not be returnable merely because the Buyer changes its mind.
8. QUALITY CLAIMS
A quality complaint does not automatically entitle the Buyer to a full refund.
Claims shall be assessed based on:
agreed specification;
inspection reports;
laboratory reports;
photographs;
survey reports;
storage conditions;
transport conditions;
applicable Incoterm;
evidence of damage;
contractual obligations.
9. REFUND METHOD
Approved refunds will ordinarily be returned through an appropriate banking channel, subject to regulatory requirements.
10. REFUND DEDUCTIONS
Where legally and contractually permissible, refunds may be net of agreed or reasonably incurred:
banking fees;
procurement costs;
cancellation fees;
logistics expenses;
testing;
documentation;
foreign-exchange differences.
11. EXPORTER TRANSACTIONS
Where the Buyer paid an independent assigned Exporter directly, that Exporter is ordinarily responsible for contractual refunds owed by it.
Dariyapar shall reasonably facilitate communication but shall not automatically become liable to refund funds it never received, except where Dariyapar has expressly assumed such obligation or applicable law requires otherwise.
12. FRAUD
Refunds may be temporarily withheld or subject to additional verification where fraud, sanctions violations, money laundering or unauthorized payment is reasonably suspected, subject to applicable law.
SHIPPING & LOGISTICS POLICY
1. SCOPE
This Policy governs international shipping and logistics coordinated through Dariyapar.
2. SHIPPING MODES
Depending on the transaction, goods may move by:
sea;
air;
road;
rail;
courier;
multimodal transport.
3. INCOTERMS
The final PI shall identify the applicable Incoterm where relevant.
Examples may include:
EXW;
FCA;
FOB;
CFR;
CIF;
CPT;
CIP;
DAP;
DDP,
where commercially and legally appropriate.
The specific Incoterm + named place/port + applicable edition should be stated in the transaction documents.
4. FREIGHT ESTIMATES
Freight displayed before final confirmation is indicative unless expressly stated otherwise.
Freight may change because of:
carrier rates;
fuel surcharges;
container availability;
port congestion;
seasonal demand;
route changes;
geopolitical events;
currency movements.
5. CONTAINER CONSOLIDATION
Dariyapar may facilitate consolidation of Products from multiple suppliers.
Consolidation may require additional procurement, warehousing, handling and coordination time.
6. SHIPMENT DATE
Shipment dates are estimates unless expressly guaranteed in writing.
7. TRANSIT TIME
Transit times are carrier estimates and are not guaranteed by Dariyapar.
8. SHIPPING DOCUMENTS
Depending on the transaction and legal requirements, documentation may include:
commercial invoice;
packing list;
shipping bill;
bill of lading/airway bill;
certificate of origin;
insurance document;
phytosanitary certificate;
fumigation certificate;
health certificate;
certificate of analysis;
inspection certificate;
other product/destination-specific documents.
Only documents applicable and agreed for the particular shipment are required.
9. EXPORT CUSTOMS
Where an assigned Exporter is exporter of record, that Exporter is responsible for applicable Indian export customs formalities.
10. IMPORT CUSTOMS
Unless otherwise expressly agreed, Buyer/Importer is responsible for destination customs clearance.
11. DEMURRAGE AND DETENTION
Charges caused after cargo arrives at destination because of:
delayed customs clearance;
delayed document collection;
Buyer's failure to take delivery;
consignee issues; or
other Buyer-controlled circumstances
are normally the Buyer's responsibility, subject to the applicable contract and Incoterm.
12. PORT STORAGE
Destination storage caused by Buyer's delay is normally the Buyer's responsibility unless caused by a contractual breach attributable to the Seller/Exporter.
13. INSURANCE
Insurance will be arranged where required under the agreed Incoterm or specifically purchased.
Insurance claims remain subject to the insurer's policy.
14. CARRIER LIABILITY
Shipping lines, airlines, couriers and logistics providers operate under their own contracts and applicable transport law.
Dariyapar cannot guarantee independent carrier performance.
15. SHIPPING DELAYS
Dariyapar/Exporter shall not be responsible for delays beyond their reasonable control, including:
port congestion;
vessel rollover;
transshipment delays;
carrier schedule changes;
customs examinations;
weather;
strikes;
war;
sanctions;
port closure;
government restrictions.
16. DOCUMENT DELAYS
Buyer must promptly provide information necessary for documentation.
Delay caused by incomplete or incorrect Buyer information may extend shipment timelines.
17. CARGO DAMAGE
Where cargo arrives damaged, Buyer should:
photograph cargo/container before unloading where practicable;
record visible damage;
notify the carrier;
preserve packaging and evidence;
arrange a survey where appropriate;
notify the contracting Exporter/Dariyapar promptly.
18. TEMPERATURE-SENSITIVE CARGO
For refrigerated or temperature-sensitive Products, required temperature and logistics conditions must be expressly agreed.
19. RISK TRANSFER
Risk of loss or damage transfers according to the agreed Incoterm and transaction contract.
The fact that Dariyapar displays shipment status does not alter contractual risk transfer.
20. TITLE TO GOODS
Transfer of ownership/title shall be governed by the applicable transaction contract and law and is distinct from transfer of risk where applicable.
21. FORCE MAJEURE
Neither Dariyapar nor the relevant Exporter shall be liable for failure or delay caused by events beyond reasonable control, subject to the transaction contract and applicable law.
22. BUYER'S DUTY TO TAKE DELIVERY
Buyer must arrange timely:
customs clearance;
payment of destination charges;
cargo collection;
return of containers where applicable.
Failure may result in storage, demurrage, detention or abandonment costs.
23. ABANDONED CARGO
Where a Buyer refuses, abandons or fails to clear cargo without lawful contractual justification, the contracting Exporter may take reasonable action permitted by law and carrier/customs requirements to mitigate losses.
Resulting costs may be recoverable from the responsible party according to the contract and applicable law.
24. CLAIMS
All logistics claims must be submitted within applicable contractual, insurance, carrier and statutory time limits.
COMMON LEGAL PROVISION
These Refund/Cancellation and Shipping & Logistics Policies form part of the Dariyapar Terms of Use and applicable transaction documentation.
Nothing in these Policies excludes any liability or statutory right that cannot legally be excluded.
Dariyapar Trade Private Limited
Block-A, 606, Prahladnagar Trade Center
B/H Titanium City Center
Vejalpur, Ahmedabad, Gujarat – 380051, India
Email: team@dariyapar.com
© 2026 Dariyapar Trade Private Limited. All rights reserved.